Privacy Policy

1. Introduction

National CPR Center LLC ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, participate in our CPR training programs, or engage with us in any other way.

We are an authorized training site for American Heart Association students and instructors, providing comprehensive CPR, AED, First Aid, BLS, ACLS, and PALS training services both online and in-person.

2. Information We Collect

We collect both personal and technical information, including:

2.1 Personal Information

Contact Information: Name, email address, phone number, mailing address
Registration Information: Username, password, course preferences, training history
Professional Information: Medical license numbers, certification status, employer information
Training Records: Course completion status, test scores, certification dates, recertification requirements
Payment Information: Billing address and payment method details (processed securely by our payment processors)
Emergency Contact Information: Collected for safety purposes during in-person training sessions
Medical Information: Gathered only as necessary for training safety and accommodation purposes

2.2 Technical Information

IP address, browser type, and operating system
Device information and unique identifiers
Website usage data and analytics
Cookies and tracking technologies
Online learning platform interactions and progress

3. How We Use Your Information

We use your information for training, administrative, and safety purposes.

3.1 Training Services

Provide CPR, AED, First Aid, BLS, ACLS, and PALS courses
Issue certifications and maintain certification records
Send certification reminders and recertification notifications
Customize training content based on your profession and needs
Facilitate instructor training and certification programs

3.2 Administrative Purposes

Process registrations and payments
Schedule training sessions and manage class rosters
Communicate course updates, schedule changes, and notices
Provide customer support and respond to inquiries
Maintain accurate training records for regulatory compliance

3.3 Legal and Safety

Comply with American Heart Association reporting requirements
Meet regulatory and accreditation standards
Ensure training safety and emergency preparedness
Investigate incidents and maintain incident reports
Protect against fraud and unauthorized access

4. Information Sharing and Disclosure

We may share your information in limited circumstances.

4.1 Training Partners

American Heart Association: As required for certification validation and reporting
Authorized Training Sites: When you attend courses at partner locations
Corporate Clients: Employers sponsoring training may receive completion reports

4.2 Service Providers

Payment processors for secure transactions
Learning management system providers
Email and communication service providers
Cloud storage and data backup services
Website analytics and performance monitoring partners

4.3 Legal Requirements

When required by law, regulation, or court order
To protect our rights, property, or safety
To protect the rights, property, or safety of others
In connection with legal proceedings or investigations

5. Data Security

Industry-standard encryption for data transmission and storage
Secure servers with regular updates and monitoring
Access controls limiting employee data access
Regular security audits and vulnerability assessments
Incident response procedures for potential data breaches
Secure payment processing through PCI-compliant providers
Regular backup procedures to prevent data loss

6. Data Retention

Training Records: Maintained for at least seven years as required by accreditation standards
Certification Records: Kept indefinitely to support recertification and verification requests
Account Information: Retained while active and for three years after deactivation
Payment Records: Stored for seven years for tax and auditing purposes
Marketing Data: Retained until you opt out or request deletion
Website Analytics: Aggregated data retained for business analysis

7. Your Rights and Choices

You have rights regarding how we handle your personal information.

7.1 Access and Portability

Request copies of your personal information
Download your training records and certifications
Access your account information and training history

7.2 Correction and Updates

Update your contact information and preferences
Correct inaccuracies in your training records
Update emergency contact information

7.3 Communication Preferences

Opt out of marketing communications
Choose preferred communication methods
Manage certification reminder preferences

7.4 Account Management

Delete your account (subject to retention requirements)
Request restriction of processing for certain purposes
Object to specific types of data processing

8. Cookies and Tracking Technologies

We use cookies and similar technologies to maintain your login session, track course progress, analyze website usage, provide personalized content, and prevent fraud. You may control cookie settings through your browser, but disabling cookies may affect the functionality of our online training platform.

9. Third-Party Links

Our website may include links to third-party websites, including American Heart Association resources and partner training sites. We are not responsible for the privacy practices of external sites and encourage you to review their privacy policies.

10. Children's Privacy

Our services are not intended for children under 13 years of age, and we do not knowingly collect information from children under 13. If you are under 18, parental consent is required to participate in our programs. Youth CPR training programs require parental consent and may involve collecting limited safety information.

11. State-Specific Rights

11.1 California Residents (CCPA/CPRA)

Right to know what personal information is collected and used
Right to delete personal information (subject to exceptions)
Right to opt out of the sale of personal information
Right to non-discrimination for exercising privacy rights
Right to correct inaccurate personal information

11.2 European Union Residents (GDPR)

Right to data portability
Right to restrict processing
Right to object to processing
Right to lodge complaints with supervisory authorities

12. International Data Transfers

If you are located outside the United States, your information may be transferred to, stored, and processed in the United States. We implement appropriate safeguards to protect your data during international transfers.

13. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our practices, technology, legal requirements, or other factors. We will post updates on our website and, when appropriate, notify you by email of material changes.

14. Contact Information

If you have questions or wish to exercise your privacy rights, contact us:

National CPR Center LLC
4720 Salisbury Rd Ste 117
Jacksonville, FL 32256
Email: support@nationalcprcenter.com
Phone: (904) 990-7009