Terms of Service

1. Agreement to Terms

These Terms of Service ("Terms") constitute a legally binding agreement between you ("User," "you," or "your") and National CPR Center LLC ("Company," "we," "our," or "us") regarding your use of our website, services, and training programs.

By accessing our website, registering for courses, or participating in our training programs, you agree to be bound by these Terms and our Privacy Policy. If you do not agree to these Terms, you may not use our services.

2. Description of Services

National CPR Center provides the following training services:

CPR (Cardiopulmonary Resuscitation) training and certification
AED (Automated External Defibrillator) training and certification
First Aid training and certification
BLS (Basic Life Support) provider and instructor certification
ACLS (Advanced Cardiovascular Life Support) certification
PALS (Pediatric Advanced Life Support) certification
Heartsaver courses for various age groups and settings
Online and in-person training options
Corporate and group training services
Instructor development and certification programs
Recertification and renewal services

We are an authorized training site for American Heart Association students and instructors, ensuring our programs meet nationally recognized standards.

3. User Eligibility and Registration

3.1 Age Requirements

Users must be at least 13 years old to create an account
Users under 18 require parental consent for training participation
Certain courses may have specific age requirements mandated by certification standards

3.2 Account Registration

When creating an account, you agree to:

Provide accurate, current, and complete information
Maintain and update your information as necessary
Protect your account credentials and notify us of unauthorized access
Accept responsibility for all activities under your account
Use your account solely for lawful purposes

4. Course Enrollment and Attendance

4.1 Course Requirements

Meet prerequisite requirements for advanced courses
Demonstrate the physical ability to perform CPR skills and techniques
Attend the entire course duration to remain eligible for certification
Actively participate in hands-on skill practice
Successfully complete written and practical examinations

4.2 Online Course Policies

Complete online courses within the specified time frame
Ensure access to required technology and internet connectivity
Complete proctored examinations when required
Schedule hands-on skill verification when a course requires it

4.3 In-Person Course Policies

Arrive on time; late arrivals may not be admitted
Wear professional attire and closed-toe shoes
Bring valid photo identification
Silence cell phones and electronic devices during training
Follow any food or beverage restrictions in the training environment

5. Payment Terms and Policies

5.1 Course Fees

Course fees are due at registration unless otherwise arranged
Prices may change without notice
Group discounts and corporate rates may be available upon request
Additional fees may apply for expedited processing or accommodations

5.2 Cancellation and Refund Policy

Student Cancellations: Full refund if cancelled at least 48 hours before the course start
Late Cancellations: 50% refund when cancelled 24-48 hours before the course start
No-Show Policy: No refund for cancellations less than 24 hours in advance or for no-shows
Company Cancellations: Full refund if we cancel a course
Weather/Emergency: Courses may be rescheduled without penalty
Processing Time: Refunds are processed within 5-10 business days

5.3 Corporate and Group Training

Custom pricing is available for groups of eight or more students
Established corporate clients may receive NET 30 payment terms
Minimum participant requirements may apply
Cancellation policies may differ for large group bookings

6. Certification and Credentialing

6.1 Certification Standards

All certifications meet American Heart Association standards
Certification validity periods follow the issuing organization's rules
Students must demonstrate competency in all required skills
Written examinations must be passed with minimum required scores

6.2 Certificate Issuance

Certificates are issued upon successful course completion
Digital certificates are available immediately after completion
Physical certificates may take 5-10 business days to process
Replacement certificates may be issued for a fee

6.3 Recertification Requirements

Students are responsible for tracking certification expiration dates
Recertification courses must be completed before expiration
Expired certifications require full initial certification courses
Reminder notifications are provided as a courtesy but are not guaranteed

7. Instructor Policies

7.1 Instructor Qualifications

Maintain current certifications and credentials
Complete approved instructor development programs
Undergo background checks when required
Meet continuing education requirements for instructor renewal

7.2 Instructor Responsibilities

Maintain professional conduct and appearance
Follow approved curriculum and teaching guidelines
Ensure student safety during practical exercises
Complete required documentation and reporting
Participate in quality assurance and monitoring activities

8. Safety and Liability

8.1 Assumption of Risk

Participation in CPR and first aid training involves physical activity that may pose inherent risks. By enrolling, you acknowledge and assume these risks, including physical exertion, potential injury from practice equipment, and exposure to simulated emergency scenarios.

8.2 Medical Clearance

Consult a physician before participation if you have medical conditions
Notify instructors of any physical limitations or medical concerns
Provide medical clearance when requested as a condition of participation
Request reasonable accommodations when needed; we will provide them when possible

8.3 Limitation of Liability

To the maximum extent permitted by law, National CPR Center shall not be liable for indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, use, goodwill, or other intangible losses resulting from your use of our services.

9. Intellectual Property Rights

9.1 Proprietary Content

Our proprietary content includes, but is not limited to:

Training materials, videos, and presentations
Course curricula and educational content
Website design, graphics, and user interface
Trademarks, logos, and brand elements
Software and technology platforms

This content is owned by National CPR Center, the American Heart Association, or our licensors and is protected by applicable intellectual property laws.

9.2 Permitted Use

Use course materials for personal study and reference
Do not share materials outside the course without permission
Obtain written permission for any commercial use of materials
Avoid recording or reproducing course content without consent

10. Acceptable Use Policy

10.1 Prohibited Activities

You may not:

Use our services for any unlawful purpose or activity
Violate applicable laws, regulations, or third-party rights
Transmit harmful, offensive, or inappropriate content
Attempt to gain unauthorized access to our systems or accounts
Interfere with or disrupt our services or servers
Use automated systems to access our website or services
Impersonate any person or entity or misrepresent your affiliation
Engage in harassment or discriminatory behavior

10.2 Professional Conduct

Interact respectfully with instructors and fellow students
Use appropriate language and behavior in all communications
Comply with dress code and safety requirements
Be punctual and participate actively in training activities

11. Privacy and Data Protection

Your privacy is important to us. Our collection, use, and protection of personal information are governed by our Privacy Policy, which is incorporated into these Terms. By using our services, you consent to the practices described in the Privacy Policy.

12. Termination

12.1 Termination by User

You may terminate your account at any time
Refunds are processed according to our refund policy
Completed certifications remain valid regardless of account status

12.2 Termination by Company

We may suspend or terminate access immediately, without notice, for:

Violations of these Terms
Fraudulent or illegal activities
Disruptive or inappropriate behavior
Non-payment of fees
Safety concerns

13. Disclaimers and Warranties

13.1 Service Disclaimers

Our services are provided "as is" and "as available" without warranties of any kind, including implied warranties of merchantability, fitness for a particular purpose, or non-infringement.

13.2 Training Limitations

Training does not guarantee emergency response competency
Real-world situations may differ from training scenarios
Ongoing practice and education are recommended
Local protocols or regulations may supersede training content

13.3 Technology Disclaimers

Uninterrupted or error-free service is not guaranteed
Technical issues may impact online course delivery
Device and browser compatibility is not guaranteed
Third-party services may have separate terms

14. Indemnification

You agree to defend, indemnify, and hold harmless National CPR Center, its officers, directors, employees, agents, and affiliates from any claims, damages, obligations, losses, liabilities, costs, or expenses (including attorney fees) arising from your use of our services or violation of these Terms or third-party rights.

15. Governing Law and Dispute Resolution

15.1 Governing Law

These Terms are governed by the laws of the State of Florida, without regard to conflict of law principles.

15.2 Dispute Resolution

Disputes will first be addressed through good-faith negotiation
Unresolved disputes may proceed to binding arbitration
Legal proceedings shall take place in Jacksonville, Florida
You waive any right to participate in class action lawsuits

16. Modifications to Terms

We may modify these Terms at any time. Changes take effect upon posting to our website. Continued use of our services after modifications indicates acceptance of the updated Terms. We will provide notice of material changes when reasonable.

17. Severability

If any provision of these Terms is deemed invalid, illegal, or unenforceable, the remaining provisions remain in full force. The invalid provision will be modified to reflect the parties' intent as closely as possible.

18. Entire Agreement

These Terms, together with our Privacy Policy and any additional terms applicable to specific services, constitute the entire agreement between you and National CPR Center and supersede prior agreements and understandings.

19. Contact Information

If you have questions about these Terms of Service, contact us:

National CPR Center LLC
4720 Salisbury Rd Ste 117
Jacksonville, FL 32256
Email: support@nationalcprcenter.com
Phone: (904) 990-7009